Refund and Returns Policy

1. General Policy

At dawngo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

• Items must be unused, unaltered, and in their original packaging.
• Products that have been damaged, altered, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

The following categories are non‑returnable unless they arrive defective or incorrect:

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label (if applicable) or instructions for returning the item. You are responsible for ensuring the package is securely sealed and shipped within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not due to a defect or error on our part.

5. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will arrange a replacement or a full refund, including any shipping costs incurred.

6. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the item securely to prevent damage during transit.
• Adhere to the specified return time frames.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. dawngo reserves the right to amend this policy at any time, with changes taking effect upon posting on this page.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Main Street, Anytown, USA